• Elksourcing:Key Process about Quality Control and Improvement

    As learned from 20-year experience in quality management, I’d like to share with you the process about quality control and improvement. 1. Know customers’ expectations What markets do you sell to, in what distribution channels? Knowing your customers and end-users will help you answer these questions: A.    What is critical to quality? What is a must-have? What is a nice-to-have? B.    What are issues they don’t want to see? The battery in a widget can’t get recharged, the thickness of the steel used for construction is below tolerance, small color variations on different units that will all be shown on the same shelves…    C. What proportion of defective products (remember, you need to define what is defective in their eyes) can they tolerate? 2. Set objectives and approve samples & checklist Based on what the above questions led you to discover, the best practice is to: 1.    Draft a clear and specific specification…

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